Complaints Policy

At Lively Minds, we aim to act with integrity, respect and transparency in everything we do. We value feedback from anyone who engages with our work, whether you are a supporter, partner, or member of the public. We take all expressions of dissatisfaction seriously.

If you have a concern, comment or complaint about any aspect of our activities, please let us know. Sharing your feedback helps us to learn and improve.  You can contact us by email at info@livelyminds.org. Please include as much detail as possible so that we can review your concern and ensure it is passed promptly to the right team.  We will acknowledge your message within five working days and aim to provide a full response within 20 working days. You can read our Complaints Policy Here for details of how we handle complaints.

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